Webinar: Avoiding Loss at the Teller Line

Wednesday, July 17, 2013

Speaker: Mary Lou Heighes, CUCE, Compliance Plus, Inc.

About the Program

Every day, frontline personnel help members with financial transactions. Most of the time, those transactions are uneventful. But what about instances when a teller is faced with an unusual transaction, unusual behavior, or situations that require extra due diligence? Often, this doesn’t even involve extraordinary situations. Yet the credit union may still take a loss, whether from a bad check, identity theft, elder financial abuse, or dealing with someone who may not have authority on an account. In addition, what about simple human mistakes?

HIGHLIGHTS

Who can negotiate a check, including checks payable to multiple parties or to someone in a fiduciary capacity?
What are some common tricks that will help spot an imposter/identity thief?
How Red Flags for Identity Theft and BSA/Anti-Money Laundering training benefits you daily
How can you ask more questions about a suspicious transaction without alienating a member?

Related Files

Printable Brochure (Adobe PDF File)