Webinar: Advanced Collection Techniques That Reduce Delinquency & Loss

Wednesday, February 27, 2013

Speaker: Bruce Hall, CliftonLarsonAllen, LLP

About the Program

The recession has affected most Americans and impaired many consumers’ ability to repay their debts. Many borrowers are having difficulty keeping payments current or have simply given up. These conditions have had a dramatic impact on financial institutions’ delinquencies, charge-offs, and losses – which has put increased pressure on collection staff. It’s possible that 2013 could be the most difficult year ever to collect delinquent accounts. Financial institutions must find proactive ways to collect delinquent accounts, retain loyal borrowers, and minimize losses. Join us to learn advanced collection techniques that focus on tools and methodologies to effectively identify how to reduce delinquency, avoid loss, and maintain borrowers’ loyalty.

HIGHLIGHTS

What makes a good collector?
10 collection best practices that yield positive results
Effective methodologies that overcome difficult delinquent borrowers
Changes in collection philosophies that will assist collection personnel
What are the most-effective collection tools in use today?
The 3 most-important collection communication skills
Structuring collections to improve productivity and reduce delinquency
How to improve oversight of the collection function
The mechanisms that convert delinquent borrowers to paying borrowers

Related Files

Printable Brochure (Adobe PDF File)