Teller Boot Camp (Part 2)

Tuesday, July 9, 2013

10:00 am - Noon CST

Speaker: Honey Shelton, Speaker

About the Program

Offered in two parts, you will want all your tellers to take part in this high impact learning experience.

Part 2 of Teller Bootcamp will emphasize ways to provide extraordinary service, mastering cross-selling and becoming accomplished at balancing! This program will offer 90 minutes of instruction and allow 30 minutes for real world scenarios and Q & A. Get all your questions answered and offer your tellers, teller managers and every teller trainer exceptional professional development by one of the nation’s highest rated speakers, Honey Shelton. Attendees say Honey captivates and motivates while they learn!

Participants learn “how-to’s” and a renewed commitment to excel on the job!

Part 2 Agenda

Provide Extraordinary Service

Get on Purpose
Make Their Day
What the Member Wants
Effective Communication
Five Habits of Highly Successful Tellers

Ace Cross-Selling & Referrals

Product Knowledge Proficiency
Be Inquisitive, Engaging and Prepared
Spot Opportunities; Start Conversations
Suggest Solutions; Share Information

Master the Balancing Act

Ten Things You Must Do
Six Things You Never Do
Avoid Outages and Interruptions
Halt Transpositions

Related Files

Printable Brochure (Adobe PDF File)