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Share of Wallet - Are You Maximizing Your Existing Membership?


Thursday, October 10, 2013

10:00 - 11:00 am CST


Speaker: Julie Ferguson, JRF Consulting Services, LLC


About the Program

The ultimate member loyalty test. What percentage of each member’s wallet is with your credit union? Maximizing existing relationships from the moment they open an account and beyond is more critical than ever. Everything from on-boarding programs for new members, to outbound calling campaigns, to the daily service experience matters a lot. Julie will share with you examples from around the country on how credit unions are moving that needle toward an increase in share of wallet.

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Printable Brochure (Adobe PDF File)

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