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TeleConference: Facing the Tough Employee Stuff

 

Thursday, August 14, 2014

10:00 - 11:00 am (CST)

 

Speaker: Honey Shelton

 

About the Program
Want solutions and suggestions on how to coach and manage your tellers? Are you ready to address issues that come with managing the teller line? No doubt, some of these issues you need to face are tougher than others.

You will learn to address tough stuff such as operational losses, gossip, whining, turnover you wish you didn’t have, turnover you need to have, disrespectful behaviors, laziness, texting, poor grooming, in-fighting on the team and plenty more. This program is about how to address, manage, coach and minimize the tough stuff that comes with the teller line.

The agenda for this program includes coaching, confronting and counseling your tellers on how to build an individualized plan that reinforces positive performance and corrects poor performance. You will learn the importance of documenting coaching and follow through.



Related Files
Printable Brochure (Adobe PDF File)

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