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Teller Boot Camp (Part 2)

 

Tuesday, July 9, 2013

10:00 am - Noon CST

 

Speaker: Honey Shelton, Speaker

 

About the Program

Offered in two parts, you will want all your tellers to take part in this high impact learning experience.

 

Part 2 of Teller Bootcamp will emphasize ways to provide extraordinary service, mastering cross-selling and becoming accomplished at balancing! This program will offer 90 minutes of instruction and allow 30 minutes for real world scenarios and Q & A. Get all your questions answered and offer your tellers, teller managers and every teller trainer exceptional professional development by one of the nation’s highest rated speakers, Honey Shelton. Attendees say Honey captivates and motivates while they learn!

 

Participants learn “how-to’s” and a renewed commitment to excel on the job!

 


Part 2 Agenda

 

Provide Extraordinary Service

  • Get on Purpose
  • Make Their Day
  • What the Member Wants
  • Effective Communication
  • Five Habits of Highly Successful Tellers


Ace Cross-Selling & Referrals

  • Product Knowledge Proficiency
  • Be Inquisitive, Engaging and Prepared
  • Spot Opportunities; Start Conversations
  • Suggest Solutions; Share Information


Master the Balancing Act

  • Ten Things You Must Do
  • Six Things You Never Do
  • Avoid Outages and Interruptions
  • Halt Transpositions


Related Files
Printable Brochure (Adobe PDF File)

Related Links
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