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Calendar

 

TeleConference: Telephone Skills

 

Thursday, October 23, 2014

10:00 - 11:00 am (CST)

 

Speaker: John Baptista, Jr., Speaker

 

About the Program

How the times have changed, to say the least is an understatement, especially when it comes to technology. One technological change is, the telephone. From old time party lines, to today’s cell phones, and smart phones, the technology is quite different. Despite the difference, telephones still do the same thing. That is, they allow two people to communicate.

During this session, participants will learn skills to be successful, efficient and effective when using the telephone.

Topics to be covered include:

  • Pros and Cons of the Telephone
  • Words and Phrases to Avoid
  • Don't Pick Up the Phone Until
  • The Incoming Call
  • Taking Control of a Call
  • The Outgoing Call
  • Problems Using the Phone
  • How and Not What
  • Understanding the Picture
  • The Importance of Courtesy
  • Texting – Do I or Don’t I?


Related Files
Printable Brochure (Adobe PDF File)

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