Webinar: Detecting Counterfeit
Items & Fraudulent ID
Wednesday, September 11, 2013
Speaker: Barry Thompson, CRCM,
Thompson Consulting Group, LLC
About the Program
Protecting your credit union and members is everyone’s
responsibility – especially the frontline. When an unknown member
approaches the teller line, there are only three items tellers can use
to detect fraud: the item presented, the individual presenting the item,
and the identification the individual provides.
False identification, counterfeit items, and scams that can fool an
untrained person mean major losses for the credit union. The person
trying to defraud the credit union relies on only a cursory review of
his/her identification. The ID doesn’t have to be perfect –
it just has to pass an inattentive or rushed inspection.
This webinar will teach staff how false identification can be
produced, while providing knowledge on how to analyze identification.
Scams used by money mules or con-artists to rush staff through
transactions will be included. Participants will also learn tips and
techniques to help determine if signatures on negotiable items were
traced, forged, or altered. This program will instruct those staff
members most likely to encounter these attacks on how to identify and
stop the criminal.
Which tools frontline staff need to evaluate driver licenses
Steps that should be followed to analyze identification
High-risk documents that cause the biggest losses
An easy technique to train new staff on how to identify forged,
altered, or traced signatures
Techniques that confidence people will use to confuse the person
analyzing a transaction