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The Member is Always Right   (TeleConference)


Tuesday, November 20, 2012

10:00 am - 11:00 am CST


Speaker: Sean McDonald


About the Program

We know that the member is NOT always right. But we have to take steps to make them happy regardless of what their situation is! This workshop will offer helpful hints on how to diffuse a tense situation before it gets completely out of hand. Learn how to change a member’s tone of voice, calm an angry member down, and offer sensible solutions to common problems experienced by your members.


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Printable Brochure (Adobe PDF File)

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