CUNA Strategic Services - Webinar: Customer Service Starts
at Your Lobby
Thursday, August 9, 2012
1:00 pm Central
Attend a FREE webinar brought to you by CUNA Strategic
Services and Passageways.
Now you can improve your credit union’s service with
real-time information and streamlined processes. Discover how you can
easily keep track of critical performance metrics like member wait time,
peak time, and transaction time.
The Passageways Lobby Management Portal makes it easy to uncover
best-selling products, identify top employees, and make informed
decisions. With advanced alerting and notifications, touch screen kiosk
interface, robust reporting, checklists, and member forwarding to the
right specialists, the solution works to quickly improve your service
and operations.
Learn how the Passageways Lobby Management Portal can help you:
- Reduce member wait and transaction times
- Identify key products and services across branches
- Identify service gaps and employee training requirements
- Compare productivity metrics across branches
- Optimize branch staffing
Speakers:
Jim Daly, VP of IT, Diamond Credit Union
Denise Price, Systems Associate, Diamond Credit Union
Rashmi Bijai, Consulting Services Manager, Passageways
Click here for
additional information and to register.
Save the Date!
