Speaker: Mary Lou Heighes, CUCE,
Compliance Plus, Inc.
About the Program
Every day, frontline personnel help members with financial
transactions. Most of the time, those transactions are uneventful. But
what about instances when a teller is faced with an unusual transaction,
unusual behavior, or situations that require extra due diligence? Often,
this doesn’t even involve extraordinary situations. Yet the credit
union may still take a loss, whether from a bad check, identity theft,
elder financial abuse, or dealing with someone who may not have
authority on an account. In addition, what about simple human
Who can negotiate a check, including checks payable to multiple
parties or to someone in a fiduciary capacity?
What are some common tricks that will help spot an imposter/identity
How Red Flags for Identity Theft and BSA/Anti-Money Laundering
training benefits you daily
How can you ask more questions about a suspicious transaction
without alienating a member?