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Education

 

Transforming Call Centers into Contact Centers

 

Tuesday, November 26, 2013

10:00 - 11:00 am CST

 

Speaker: Thomas Wright, Editor & Publisher, Credit Union tech-talk

 

About the Program

Technology is transforming traditional call centers into interaction hubs that support multiple channels, operate in virtual models, generate revenue, and enable shared services. Of course, staff training and credit union culture will be important factors in the transition, but technology investments will be key enablers to satisfying busy members who increasingly have come to expect 24/7 support and information. This timely session will take a look at loan by phone, outbound, remote agents, cloud communications, email, chat, voice recognition & biometrics, and social media communications.



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