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Webinar: Tax Refunds: ACH Exceptions, Posting & Credit Union Liability


Tuesday, February 12, 2013


Speaker:  Luann Kohlmann, AAP, NCP, WACHA


About the Program

State and federal tax refunds can sometimes become a challenge to an RDFI. It’s imperative to properly post and handle refund exceptions in order to minimize the risk to your financial institution. In this webinar you will finally get the answers to all of your questions! Ensure you handle these exceptions correctly to minimize the liability of your credit union and avoid costly mistakes.



  • What happens when the name and account number do not match?
  • What if the account is closed or the accountholder is deceased?
  • Who is at fault if the payment posts to the wrong account? What happens next?
  • What are the rights and obligations of the RDFI, member, and tax preparer?

Related Files
Printable Brochure (Adobe PDF File)

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