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Webinar: Advanced Collection Techniques That Reduce Delinquency & Loss


Wednesday, February 27, 2013


Speaker:  Bruce Hall, CliftonLarsonAllen, LLP


About the Program

The recession has affected most Americans and impaired many consumers’ ability to repay their debts. Many borrowers are having difficulty keeping payments current or have simply given up. These conditions have had a dramatic impact on financial institutions’ delinquencies, charge-offs, and losses – which has put increased pressure on collection staff. It’s possible that 2013 could be the most difficult year ever to collect delinquent accounts. Financial institutions must find proactive ways to collect delinquent accounts, retain loyal borrowers, and minimize losses. Join us to learn advanced collection techniques that focus on tools and methodologies to effectively identify how to reduce delinquency, avoid loss, and maintain borrowers’ loyalty.



  • What makes a good collector?
  • 10 collection best practices that yield positive results
  • Effective methodologies that overcome difficult delinquent borrowers
  • Changes in collection philosophies that will assist collection personnel
  • What are the most-effective collection tools in use today?
  • The 3 most-important collection communication skills
  • Structuring collections to improve productivity and reduce delinquency
  • How to improve oversight of the collection function
  • The mechanisms that convert delinquent borrowers to paying borrowers

Related Files
Printable Brochure (Adobe PDF File)

Related Links
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