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Education

 

Teller Boot Camp (Part 1)

 

Tuesday, June 25, 2013

10:00 am - Noon CST

 

Speaker: Honey Shelton, Speaker

 

About the Program

Offered in two parts, you will want all your tellers to take part in this high impact learning experience. Recently revised, this program zeros in on six key modules that remind the teller of the importance of what they do, how they do it, what they say and how they deliver member service.

 

The program emphasizes the importance of professional maturity, following procedures, scrutinizing each and every transaction. It will be an information-packed, attention grabbing fast-paced, two part workshop. Each program will offer 90 minutes of instruction and allow 30 minutes for real world scenarios and Q & A. Get all your questions answered and offer your tellers, teller managers and every teller trainer exceptional professional development by one of the nation’s highest rated speakers, Honey Shelton. Attendees say; Honey captivates and motivates while they learn!

 

Participants learn “how-to’s” and a renewed commitment to excel on the job!

Part 1 Agenda

Professional Maturity

  • Gain Flexibility
  • Polish Your Image
  • Reputation Management
  • Manage Your Emotions
  • Maintain Confidentiality
  • Practice Courtesy & Kindness


Follow Procedure

  • Consistency and Discipline
  • Accuracy and Consistency
  • Handle Cash Like a Pro
  • Robbery Preparedness
  • Vigilant Compliance


Scrutinize Transactions

  • Verification Concerns
  • Check Cashing Guidelines
  • Identification Rationale
  • Examining Endorsements
  • Know Your Money
  • Scams & Fraudulent Schemes


Related Files
Printable Brochure (Adobe PDF File)

Related Links
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