Tips for Cross-Selling to a Stressed Member

 

Tuesday, March 12, 2013

10:00 - 11:00 am CST

 

Speaker: Nicolette Lemmon, Lemmon Tree Marketing Group

 

About the Program

While many front-line staff members have had cross selling training, the prolonged dip in the economy has taken a toll on the borrowing and use of financial services by consumers who have been impacted by it. To ensure the front-line staff is tuned in to the consumer mentality, this session will provide tips to cross-selling in a positive, rewarding way for both the member and the employee. Tips that participants will gain from this training session are:

• Use of appropriate nonverbal communication with the stressed member
• Using the right verbal communication for an empathetic conversation
• Understanding gender differences to cross-sell to men versus women
• Leading cross-sell tips to make the most of the timechallenged consumer
  

Printable Brochure (Adobe PDF File)

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