Telephone Skills to Develop CU Member Relationships (TeleConference)

Wednesday, October 10, 2012

10:00 am - 11:00 am CST

Speaker: Lynn Guiliani

About the Program

More and more of our members interface with us via phone or Internet. This one-hour session gives the audience solid skills and new mindsets on establishing and cultivating closer member relationships. Enhance your personal image and build more business via the phone.

Session components will include:

Memorable first impressions
Engaging open ended questions
Service reassurance
Essential follow up..."count on me!"
The professional "you!"

Save the Date!

Related Files

Printable Brochure (Adobe PDF File)