Teller Boot Camp (Part 1)

Tuesday, June 25, 2013

10:00 am - Noon CST

Speaker: Honey Shelton, Speaker

About the Program

Offered in two parts, you will want all your tellers to take part in this high impact learning experience. Recently revised, this program zeros in on six key modules that remind the teller of the importance of what they do, how they do it, what they say and how they deliver member service.

The program emphasizes the importance of professional maturity, following procedures, scrutinizing each and every transaction. It will be an information-packed, attention grabbing fast-paced, two part workshop. Each program will offer 90 minutes of instruction and allow 30 minutes for real world scenarios and Q & A. Get all your questions answered and offer your tellers, teller managers and every teller trainer exceptional professional development by one of the nation’s highest rated speakers, Honey Shelton. Attendees say; Honey captivates and motivates while they learn!

Participants learn “how-to’s” and a renewed commitment to excel on the job!

Part 1 Agenda

Professional Maturity

Gain Flexibility
Polish Your Image
Reputation Management
Manage Your Emotions
Maintain Confidentiality
Practice Courtesy & Kindness

Follow Procedure

Consistency and Discipline
Accuracy and Consistency
Handle Cash Like a Pro
Robbery Preparedness
Vigilant Compliance

Scrutinize Transactions

Verification Concerns
Check Cashing Guidelines
Identification Rationale
Examining Endorsements
Know Your Money
Scams & Fraudulent Schemes

Related Files

Printable Brochure (Adobe PDF File)