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Upcoming League Events

 

Generating Revenue While Having Members Value Your Brand

 

Thursday, November 7, 2013

10:00 - 11:00 am CST

 

Speaker: Nicolette Lemmon, LemmonTree Marketing Group

 

About the Program

While many front-line staff have had cross selling training, the prolonged down economy has taken a toll on the borrowing and use of financial services by consumers who have been impacted by it. To ensure the front line is tuned into the consumer mentality, this session will provide tips to cross-selling in a positive, rewarding way for both the member and the employee.

 

Tips that participants will gain from this session are:

  • Making sure your nonverbal communication is appropriate for the stressed member
  • Using the right verbal communication for an empathetic conversation
  • Understanding how to cross-sell to men versus women with the gender differences
  • Leading cross sell tips to make the most of the timechallenged consumer

 

The session is designed to provide those tips that help front-line staff create a better experience for members to set the stage for easier cross-selling to reach credit union goals.



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