There’s never a debate about the fact that a lot is expected of
the teller. When a teller's cash drawer does not balance at the end of
the day, it can be extremely difficult to locate and reconcile the
difference quickly and satisfactorily. Shortages invariably must be
charged against profit. For the financial institution with a large
teller staff, shortages can accumulate to alarming proportions. But
balancing is just one piece of the puzzle to teller excellence.