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Upcoming League Events


Turning Around Member Complaints


Tuesday, August 27, 2013

10:00 - 11:00 am CST


Speaker: John Baptista, Credit Union Consultant


About the Program

It is a proven fact, that an organization that successfully handles complaints, and resolves them effectively and efficiently, not only retains that business but gains additional business as well. During this program, participants will learn a process that makes all the difference in turning around a complaint.


Specific topics include the following:

  • Understanding What Members Need And Want
  • How To Handle Complaints
  • The Critical Conclusion – What Is At Stake
  • Specifics To Turn A Complaint Into A Positive Situation

Related Files
Printable Brochure (Adobe PDF File)

Related Links
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