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About The League

CUNA Mutual Group: paid $738.3M, won 97% of lawsuits for CUs in 2012

 

CUNA Mutual Group is trusted by credit unions to deliver on its promises. That’s just what happened in 2012. The company:

 

  • Paid $738.3 million in claims in 2012, including $618.4 million in life and disability claims and $119.9 million in property and casualty claims.

 

  • Recovered more than $10.6 million.

 

  • Won 97% of all third-party litigation cases. The company's Third Party Litigation (TPL) team helps credit unions navigate complex litigation when they get sued, working closely with a nationwide panel of legal experts to develop the best strategy to defend credit unions’ unique litigation exposures. In 2012, the team had a record-setting year, winning 110 times.

 

  • Received more than 130,000 new claims.

 

"Our claims philosophy is the foundation for our actions: we pay claims according to the contract; we look for every way we can pay valid claims and pay what we owe," said Janet McDonald, Senior Sales Market Manager for CUNA Mutual Group.

 

"On third party claims, we provide our customers with an aggressive defense, and the results bear that out," she said. "Our customer satisfaction feedback continued to improve across all product lines in 2012, which is a testament to our focus on providing excellent customer service to credit unions and their members."


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