Education & Events

Get connected & sponsor a League event
Wisconsin's Credit Unions Unite for Good
Wisconsin Credit Union Foundation

Webinar Calendar

Our League webinars offer training on topics for all aspects of credit union operations. You'll have the choice to participate in the live webinar only, purchase the recorded webinar or both. Included with all League webinars are the training log, quiz and answer key. 

Download a printable list of upcoming 2019 webinars >>

From time-to-time our webinar calendar will also show webinars from system partners. This is done as a courtesy to further your learning options and you should contact the system partner for details on those webinars.


Compliance Training for the Frontline

This informative session will focus on compliance regulations and guidelines that affect frontline staff. It will address common account transactions and the specific regulations that govern each.

Jan 08, 2019 02:00 PM   -­­  Jan 08, 2019 03:30 PM
CT
Location


,


For More Information


p: 

c: 

Type of Event
Webinar

Who Should Attend
  • Front Line
  • Webinars
  • Member Services
  • Compliance

Register

Description

Did you know that a “simple” deposit of cash and a few checks can be governed by at least seven regulations? Frontline staff are responsible for placing appropriate holds on funds, providing accurate/timely disclosures, and identifying and reporting suspicious activity – all while providing outstanding service.

This informative session will focus on compliance regulations and guidelines that affect frontline staff. It will address common account transactions and the specific regulations that govern each. Tools to enhance your daily routine will be provided to guide you through regulatory requirements, identifying red flags, and assisting with accountholder questions. Both new and seasoned frontline staff will benefit from this must-attend, jam-packed session – and meet their annual training requirements.

Learning Objectives

  • Bank Secrecy Act: CTR triggers, information to obtain, and reporting suspicious activity
  • Regulation D: Its effect on various account types
  • Regulation E: Important error resolution issues and how to handle stop payments 
  • Regulation CC: Examples of exception and case-by-case holds
  • Regulation P: Important privacy issues
  • Identity theft and recognizing elder financial abuse: Recognizing red flags and when to report
  • Discrimination: Avoiding lending discrimination during initial conversations with prospective borrowers
  • UDAAP: Fair treatment in account recommendations, fee waivers, and consumer complaints
  • Truth in Savings: Understanding when and how to provide disclosures

Speaker

Dawn Kincaid, Brode Consulting Services, Inc.

Investment

$259.00

Live and recorded webinar, handouts, quiz with answer key and training log are included.