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Webinar Calendar

Our League webinars offer training on topics for all aspects of credit union operations. You'll have the choice to participate in the live webinar only, purchase the recorded webinar or both. Included with all League webinars are the training log, quiz and answer key. 

Download a printable list of upcoming 2019 webinars >>

From time-to-time our webinar calendar will also show webinars from system partners. This is done as a courtesy to further your learning options and you should contact the system partner for details on those webinars.


Debit Card Chargebacks: Understanding Visa Claims Resolution

This webinar will focus on the claim reason codes in the allocation group and an issuer’s ability to submit a claim for payment recovery. Compliance is critical because failure to adhere to Visa claim rules will lead to a loss of chargeback rights for your institution.

Feb 25, 2019 02:00 PM   -­­  Feb 25, 2019 03:30 PM
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Type of Event
Webinar

Who Should Attend
  • Webinars
  • Member Services

Register

unpub 2/24/19

Description

Prior to rolling out Visa Claims Resolution (VCR) in April 2018, Visa® promoted it as a simpler, more streamlined exception process. VCR rules and requirements include new timeframes, all new reason codes, and minor documentation requirement changes. With the new VCR process, the claim reasons are divided into two categories: allocation and collaboration. Fraud- and authorization-related claims comprise the allocation group and consistently account for at least 80% of the disputes reported by cardholders. This webinar will focus on the claim reason codes in the allocation group and an issuer’s ability to submit a claim for payment recovery. Compliance is critical because failure to adhere to Visa claim rules will lead to a loss of chargeback rights for your institution.

Learning Objectives

  • Overview of merchant authorization process
  • Required documentation from the cardholder
  • Simple way to differentiate fraud and non-fraud chargeback claims
  • Specific requirements for an EMV liability shift claim
  • Maximum timeframes for submitting claims requests
  • How to use authorization data to determine when chargeback rights are available
  • What happens when you cannot recover funds from the merchant through a chargeback?
  • How Visa provisional credit and zero liability rules factor into compliance obligations
  • Complete Visa Claims Resolution cycle

Speaker

Diana Kern, SHAZAM, Inc.

Investment

$259

Live and recorded webinar, handouts, quiz with answer key and training log are included.