Education & Events

Get connected & sponsor a League event
Wisconsin's Credit Unions Unite for Good
Wisconsin Credit Union Foundation

Webinar Calendar

Our League webinars offer training on topics for all aspects of credit union operations. You'll have the choice to participate in the live webinar only, purchase the recorded webinar or both. Included with all League webinars are the training log, quiz and answer key. 

Download a printable list of upcoming 2019 webinars >>

From time-to-time our webinar calendar will also show webinars from system partners. This is done as a courtesy to further your learning options and you should contact the system partner for details on those webinars.


UDAAP: Consumer Complaint Monitoring & Avoiding Harm

This jam packed session will review best practices, procedures, and tools to strengthen your UDAAP compliance program!

Apr 03, 2019 02:00 PM   -­­  Apr 03, 2019 03:30 PM
CT
Location


,


For More Information


p: 

c: 

Type of Event
On Demand Webinar

Who Should Attend
  • On Demand
  • Webinars
  • Compliance

Register

Description

The CFPB examination manual’s UDAAP (unfair, deceptive, or abusive acts or practices) section addresses the importance of the consumer complaint process. UDAAP violations can cause significant financial injury to consumers, erode consumer confidence, and undermine the financial marketplace. Bottom line – everyone wants to avoid UDAAP issues!

Consumer complaints play a key role in detecting potential UDAAP issues and are an essential information source for regulatory examinations, enforcement, and rule - making. Complaints also have the potential to flag compliance management weaknesses, including training, internal controls, and monitoring. This jam - packed session will review best practices, procedures, and tools to strengthen your UDAAP compliance program!

Learning Objectives

  • UDAAP and consumer complaint policy language 
  • Examples of unfair, deceptive, or abusive acts or practices and how to avoid them 
  • Guidelines to govern fee waivers for both deposit and loan products 
  • Defining and training staff on consumer complaints 
  • Tracking, responding to, and reporting consumer complaints to the board

Speaker

Dawn Kincaid, Brode Consulting Services, Inc.

Investment

$259.00