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Webinar Calendar

Our League webinars offer training on topics for all aspects of credit union operations. You'll have the choice to participate in the live webinar only, purchase the recorded webinar or both. Included with all League webinars are the training log, quiz and answer key. 

Download a printable list of upcoming 2019 webinars >>

From time-to-time our webinar calendar will also show webinars from system partners. This is done as a courtesy to further your learning options and you should contact the system partner for details on those webinars.


Creating Member Loyalty an HR Council Webinar

Join us for a webinar hosted by the League’s HR Council. This webinar will focus on the curriculum and benefits of CUNA’s Creating Member Loyalty program. The webinar is complimentary for all.

Sep 18, 2019 10:00 AM   -­­  Sep 18, 2019 11:00 AM
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Type of Event
Webinar

Who Should Attend
  • Leadership
  • Live Webinars
  • Human Resources

Register

Description

Creating Member Loyalty an HR Council Webinar

Jayne Hitman, National Relationship Manager | Credit Union National Association

Service excellence is at the core of our Movement and the foundation of our promise to our members. 

Creating member loyalty is a process that builds and sustains a culture of service excellence, engagement, focused on your member experience. This also benefits your credit union. For example, just nine months after their CUNA Creating Member Loyalty journey began, one credit union reported a 24% increase in their Net Promotor Score, their unsecured loan portfolio increased 26%, checking deposits increased 80% and their net income was up by 21%!

Learning Objectives

  • Learn how to initiate a comprehensive cultural transformation
  • Find out how to increase employee engagement
  • Learn how to implement high-gain strategies such as an organizational assessments
  • Discover how to plan for positive outcomes
  • Identify training for skills and behaviors
  • Find out how to coach to drive performance
  • Learn how to launch team-focused activities
  • Get strategies for developing and implementing service standards
  • Discover how to sustain results

Speaker

Jayne Hitman, National Relationship Manager | Credit Union National Association

Jayne has over 30 years of experience in all aspects of member and employee engagement. She is a consultant and thought leader working to build strong relationship cultures. She is passionate about the Credit Union Movement and focused on providing powerful solutions for member centric service excellence. She speaks at league functions, credit union events and several CUNA conferences each year. And when she’s not giving her all for the Credit Union Movement you can find her enjoying fun in the sun with her family in Orange County, California.

About the HR Council

The HR Council is a networking group for human resources professionals at Wisconsin credit unions. All professionals who have or share responsibility for HR functions at their League-member credit union are welcome to join.

Benefits of the council include:

  • Semiannual Webinars
  • Discounted In-person Seminars
  • Online Networking Community
  • Online Resource Library

Learn more about the HR Council >>