The best head tellers constantly seek ways to improve their team and themselves
– which ultimately creates positive accountholder experiences! While internal
controls and sales goals are critical, so is creating a work environment where
tellers are empowered, efficient, and working as a team to obtain optimal
results! This webinar will teach head tellers how to empower their staff,
conduct efficient staff meetings, and further develop personal coaching skills
to strengthen the teller team.
Participants will receive learning-engagement
tools to enable tellers to communicate more effectively. Two surveys designed
for team leaders to learn more about their team and corporate culture will be
provided. A unique performance evaluation will be included to help both head
tellers and team members enhance their banking skills. This must-attend session
will cover communication methods, developing creative learning experiences,
teamwork, organizational skills, management principles, and performance
- How to use positive, constructive feedback
principles of managing and motivating people
- Hierarchy of learning and
- Communicating to all team members
- Tips for conducting
effective staff meetings
- Organizational skills to improve your team’s
- Tips on creating “cheat sheets” to help your staff
Brode Consulting Services, Inc.
Live and recorded webinar, handouts, quiz with answer key and training log are included.