The head teller is one of the most important supervisors in your financial
institution! A skilled head teller means greater productivity and greater
profit. This session will teach head tellers how to bring out the best in their
team and themselves – increasing professionalism, productivity, and the bottom
line! Head tellers will learn how to empower their staff, conduct efficient
staff meetings, and use feedback to improve frontline performance.
Participants will receive two surveys to learn more about their team and
corporate culture. In addition they will receive a personal development plan
outline. A unique performance evaluation form will be provided that will help
both supervisors and team members develop their skills. This one-of-a-kind
webinar will cover communication methods, motivation, service orientation,
training, and performance feedback. It will be the best training your head
teller receives this year!
- Basic principles of
managing and motivating people
- Tips on delivering memorable training
material that will be retained
- Strong organizational skills to improve
- Developing your staff one-by-one by using a
personal development plan
- Conducting effective staff meetings
- How to
use positive, constructive feedback
Molly Stull, Brode Consulting Services, Inc.
Live and recorded webinar, handouts, quiz with answer key and training log are included.