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Wisconsin's Credit Unions Unite for Good
Wisconsin Credit Union Foundation

Frontline Fraud Prevention: Stopping Fraud at the Teller Line

This webinar will provide the tools and best practices necessary to ensure your institution stops fraud at the frontline.

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Type of Event
On Demand Webinar

Who Should Attend
  • On Demand
  • Webinars
  • Member Services
  • IT
  • Front Line

Purchase

Description

Tellers and other staff who handle accountholder transactions are the first line of defense against fraud, money laundering, identity theft, and other crimes. What you know about these issues and how you handle them directly impact accountholders and can save your institution from potential losses. In 2017, financial institutions filed 148,290 suspicious activity reports on identity theft and related issues, and another 436,391 reports on frauds including checks, wire transfers, and ACH, including matters related to Ponzi, mass-marketing, and pyramid schemes. This webinar will provide the tools and best practices necessary to ensure your institution stops fraud at the frontline.

Learning Objectives

  • What type of documentation can you rely upon when opening an account and performing transactions requested by the accountholder?
  • Who are the perpetrators and what are the common types of fraud?
  • Identifying when an accountholder is being victimized by a fraudster (or family member)
  • Red flags of reportable suspicious activity, including money laundering
  • When to notify risk management/fraud/BSA department employees of suspicious activity related to an elderly person or dependent adult

Speaker

Mary-Lou Heighes, Compliance Plus, Inc. 

Investment

$259.00