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Debit Card Chargebacks: Understanding Mastercard Dispute Resolution

This webinar will focus primarily on the claim reason codes related to fraud disputes and explain the specifics of an issuer’s ability to submit a payment recovery claim.

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Type of Event
On Demand Webinar

Who Should Attend
  • On-Demand Webinars
  • Live Webinars
  • Front Line
  • Compliance

Purchase

Description

More changes to chargeback procedures are coming in April 2019 with Mastercard’s dispute resolution initiative. While the details are still forthcoming, Mastercard hopes the changes will prevent invalid disputes and streamline the process from end-to-end. The first phase, already effective in October, made minor edits to reason codes and cardholder documentation. Phase two comes this spring and eliminates a few reason codes and adjusts some timeframes. Compliance is crucial because failure to adhere to Mastercard dispute rules can result in loss of chargeback rights for your institution.

Fraud and authorization-related claims consistently contribute at least 80% of the disputes reported by cardholders. This webinar will focus primarily on the claim reason codes related to fraud disputes and explain the specifics of an issuer’s ability to submit a payment recovery claim.

Learning Objectives

  • What information is needed from the cardholder?
  • How is authorization data used to determine when chargeback rights are available? 
  • What happens when funds cannot be recovered from the merchant through a chargeback?
  • How the Mastercard zero liability rule factors into compliance obligations
  • Overview of the merchant authorization process
  • A simple way to differentiate fraud chargeback claims from non-fraud claims
  • Requirements for an EMV liability shift claim
  • Maximum timeframes for submitting claims requests
  • Complete Mastercard dispute resolution cycle

Speaker

Diana Kern, AAP, SHAZAM, Inc.

Investment

$259.00