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Webinar: The Branch of the Future: How Branches Will Serve Members Who Don't Need Branches


Wednesday, May 22, 2013


Speaker:  Tim Harrington, TEAM Resources


About the Program

Since 2008, transactions at teller windows have fallen 25% nationwide. This is just the beginning. With consumers using and trusting mobile and remote technologies, in-branch-teller transactions may become rare events. A recent survey indicated that consumers still want a convenient, physical branch, but only use it once a year. If members no longer need branches, yet want them, what will branches be for? This webinar will look at branch theories, concepts, and ideas from around the US and the world. You might be surprised how financial institutions are experimenting to determine what the branch of the future will look like.



  • Creating your “Flagship Branch”
  • Opening “Member Acquisition Branches” to bring in new – especially younger – members
  • Developing mini and micro “Transaction and Community Branches” to serve members and give them a reason to come to you
  • Establishing a robust “Contact Center” to deal with more-complex member calls and chats in this new, high-technology world
  • Current and future technology that make branches unnecessary and relevant at the same time

Related Files
Printable Brochure (Adobe PDF File)

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