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NorthLegal Webinar: Placing Collection Calls to Cell Phones


Tuesday, August 6, 2013

12:00 - 1:30 pm


Internet Training by Credit Union Attorney Eric North


Eric will discuss:

It's a law many financial institutions don't know about (or don't think applies to them) but an important provision of the Telephone Consumer Protection Act is leading to successful class action lawsuits across the country.

This law prohibits financial institutions and others from calling cell phones with "automatic telephone dialing systems" except in limited circumstances. It also provides that a financial institution will be held liable if its collection agency violates this rule. So it doesn't matter if your financial institution uses an automatic telephone dialing system-there's a very good chance your collection agency does.  Discussion includes -

  • Exactly what the law says and how it affects you.
  • What important terms in the law mean.
  • Common misunderstandings about the law.
  • How courts have interpreted the law.
  • How an interpretation of the law by a federal regulatory agency helps you-and how it places you at serious risk.
  • The potential damages for violating the law - even accidentally.
  • Practical and technological steps your financial institution can take to minimize your risk.
  • Things you must discuss with every collection agency that you use.
  • Sample contract language you may consider using.

Like other NorthLegal Webinars, this program gives you the opportunity to train several staff members for a single low price, right in the convenience of your office!

For more information, visit and click on the link for this program, or call NorthLegal Training and Publications at 623.537.7150

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