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Webinar: Reg E for the Frontline: Compliance & Guidance for Error Resolution


Effective September 30 online registration will be temporarily unavailable while we upgrade our website. Beginning on Wednesday, October 1, to register for an event: Please complete the registration form and send to The League via:

Thursday, October 9, 2014

2:00 - 3:30 pm CST

Speaker: Susan Costonis, Compliance Consulting and Training for Financial Institutions

About the Program

The top two credit card brands issued a total of 572 million debit cards in the United States as of June 2013, and 30% of debit card transactions are less than $10. Debit card compliance can be expensive as fraud losses have become an $11 billion problem. The FBI has warned retailers to prepare for more cyber-attacks like the one that hit over 70 million Target customers during the 2013 holidays. Your credit union may issue debit cards to satisfy members’ need for convenience and to stay competitive in the growing marketplace of electronic banking. What do frontline employees need to know about handling questions and disputes for unauthorized transactionsunder Reg E?


Understanding the rules will help you satisfy regulators, but can also reduce losses by only paying the claims you are required to reimburse for unauthorized transactions. This webinar will review the steps required to handle disputes and inquiries and the timeframes for resolving claims for unauthorized transactions. The only way to be sure your frontline is complying with this high-profile consumer protection regulation is by providing effective training and sound procedures.


(Note: This session will not include foreign remittance transfer requirements or specific credit card chargeback rules for zero-liability compliance.)

Related Files
Printable Brochure (Adobe PDF File)

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