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Upcoming League Events


Webinar: Head Teller Development: Improving Teller Performance



Tuesday, June 3, 2014

2:00 - 3:30 pm CST


Speaker: Anne Brode, Brode Consulting Services, Inc.


About the Program

The head teller is one of the most important supervisors in your credit union! A skilled head teller means greater productivity and greater profit. This session will teach head tellers how to bring out the best in their team and themselves – increasing professionalism and productivity and improving your bottom line!


You will receive two surveys to learn more about your team and the corporate culture of your credit union, as well as a personal development plan outline. In addition, you will receive a unique performance evaluation form that will help both the supervisor and team members develop their banking skills. This one-of-a-kind, creditunion- specific webinar will cover communication methods, motivation, service orientation, training, and performance feedback. It will be the best training your head teller receives this year!



  • Develop the tools needed by your team
  • Four basic principles of managing people and motivating them
  • Strong organizational skills improve everyone’s performance
  • Establishing a service culture
  • Developing your staff one-by-one using a personal development plan

Related Files
Printable Brochure (Adobe PDF File)

Related Links
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