NCUA will listen to your appeals regarding exams
I've resumed my Listening Tour to engage in face-to-face dialog with credit union officials. If you have ideas about how we can improve the regulatory environment or the examination process, I want to hear from you.
Notice I said how "we" can improve – not only how "NCUA" can improve. NCUA cannot do this alone. We each have roles to play. To write more effective regulations and conduct more constructive exams, NCUA needs to hear your perspectives.
First, I need to assure you: if you have a legitimate complaint about how an exam was conducted, NCUA really does want to hear from you. Your constructive comments can help NCUA create a more effective examination system.
Yet, the lines of communication sometimes break down in the examination process. NCUA encourages credit union management to provide ongoing feedback during the exam, and to work with examiners to resolve issues before the final report is written.
After an exam, some credit union officials may simply be unaware of their options. NCUA offers six different levels to appeal an exam and a confidential channel to report on examiners. All of your options are highlighted below.
Six Levels for Appeal
Reporting Unprofessional Behavior
If you feel an examiner has behaved
inappropriately, immediately call the Office of Inspector General at
NCUA is keeping an open-door policy to hear
your appeals. If you think you have a situation in need of review, go
ahead and knock!
--Debbie Matz, Chairman, National Credit Union Administration
©2005 Wisconsin Credit Union League. All rights reserved.