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Webinar Calendar

Our League webinars offer training on topics for all aspects of credit union operations. You'll have the choice to participate in the live webinar only, purchase the recorded webinar or both. Included with all League webinars are the training log, quiz and answer key.

From time-to-time our webinar calendar will also show webinars from system partners. This is done as a courtesy to further your learning options and you should contact the system partner for details on those webinars.

Dealing with ACH Tax Refunds: Exceptions, Posting & Liabilities

Learn about the rights and obligations of the credit union, accountholder, and tax preparer.

Jan 03, 2018 02:00 PM   -­­  Jan 03, 2018 03:30 PM


For More Information



Type of Event
On Demand Webinar

Who Should Attend
  • On Demand
  • Webinars
  • Compliance



The IRS issues over 101 million tax refunds yearly – over 80% via Direct Deposit. The average refund is over $3,000. With such high volume, it is imperative that credit unions understand the unique requirements surrounding tax refunds to avoid potentially large losses. These requirements address account number/name matching situations, deceased recipients, refunds posting to incorrect accounts, and refunds as exception items. This session will cover the rights and obligations of the credit union, accountholder, and tax preparer. Learn how to correctly handle these exceptions to minimize your credit union’s liability.

Learning Objectives

  • What if the name and account number do not match?
  • What happens if the account is closed?
  • What if the accountholder is deceased?
  • What happens if the payments post to the wrong account?
  • Who is at fault?
  • What are the rights and obligations of the RDFI, consumer, and tax preparer?
  • IRS and NACHA opt-in programs to help the IRS recover suspect funds


Michele L. Barlow, AAP, NCP, PAR/WACHA

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