While handling a routine payoff request, a UnitedOne team member noticed an unfamiliar lender and decided to call the member. During the conversation, the member shared she had recently lost her husband, and that handling finances was new to her. A closer look revealed an origination fee of $6,000, compared to UnitedOne’s $600. Surprised by the difference, the member agreed to stop the current process and meet with a UnitedOne mortgage originator. She ended up keeping her loan with the credit union and saved thousands of dollars. Being there for our members is what we do, and stories like this one show what caring is all about.