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An Impromptu Member Service Curbside Plan

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Jan 1, 2019
  • Above & Beyond Service
As a one-branch credit union building a new facility next to our old one, we faced a challenge when our builder informed us that we would need to close for three weeks, as it would not be safe to have members walking through the jobsite. We needed to ensure members still had access to their money, so we came up with a member curbside service plan! We posted signs asking members to call ahead so we could take their “service order” while they were en route, calling again when they arrived so we could meet them. No matter the weather, we car-hopped for nearly 3 weeks, and the member response was amazing!