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Listening & Putting Members First

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Mar 1, 2018
Submitted by: Ripco Credit Union
  • Second Chances & Refinancing
Through financial counseling, we noticed a member had courtesy pay fees and $10,000 in various debts had lowered his credit score and left him feeling overwhelmed. After getting to know him and his situation (he had no mortgage against his home), we were able to use a simple home equity loan to help the member get back on track. By listening and putting our member first, we were able to help find a solution he had never thought of.