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Meeting Members Where They're At

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Apr 1, 2018
Submitted by: Guardian Credit Union
  • Above & Beyond Service
A member’s daughter visited a Guardian branch, asking how she could access her mother’s account, as her mother was hospitalized and unable to withdraw the money necessary to pay her bills. She also was unable to produce a notarized letter approving her daughter’s access, as the hospital no longer offered a notary service. Going above and beyond, the branch supervisor made time to meet with the member and her daughter at the hospital and assisted with producing a letter that granted access.