We had an older couple come in to withdraw all their savings. They refused to explain why and were acting strangely. Through the short conversation I had with them, I believed they were being scammed. I gave them scenarios about what the fraudsters may instruct them to do next, such as purchasing gift cards or bitcoin. They ultimately demanded their money, so I gave it to them and asked them to call the local office of the place “they owed money to” before doing anything with it. As it turns out, they ended up calling the fraud department at our main branch—the fraudsters had them believing that the branch they visited was compromised. They re-deposited their money and thanked us.