Summary

Join us at Prospera Credit Union and become part of a team that is passionately committed to providing personal, tailored financial guidance to each of our members. At Prospera Credit Union, people aren't just numbers or transactions, and you won't be treated that way either.

Purpose: The Assistant Branch Manager (ABM) plays a vital role in branch operations, partnering with the Branch Manager and frontline staff to ensure service excellence while also supporting team development and overall business goals. They actively engage with members by providing financial recommendations, opening accounts, and fulfilling Member Service Representative (MSR) and Member Service Advisor (MSA) functions as needed. Above all, ABMs help drive Prospera Credit Union's mission by delivering on its Brand Promise, using Prospera's Accountability Equation: Actions + Behaviors = You + Me, contributing to a culture that values service, collaboration, and continuous growth. We currently have an opportunity as an Assistant Branch Manager at our Neenah Location:

Wage: Minimum of $25.00/hour starting Hours: 40 hours per week

Schedule: Must be available to work within the hours of 8:15AM - 5:15PM weekdays

Weekend Schedule: Must be available to work on Saturdays from 8:45AM - 12:15PM (rotational with other branch staff)

Location: Neenah Branch - 934 S Green Bay Rd, Neenah, WI 54956

Premium Pay: Additional $1.00 per weekend hours worked 

Responsibilities

• Member Interaction Engages with members by building strong relationships, identifying additional needs, and providing financial recommendations
• Handles various account-related services, including opening member accounts, specialty accounts (IRAs, HSAs, CD's, ect.), processing transactions, and assisting with account maintenance.
• Manages operational responsibilities, such as vault balancing, credit bureau reviews, notary duties (as applicable), and ensuring smooth branch functions.

Member Experience

• Create meaningful member experiences by building relationships, tailoring solutions, and helping individuals confidently navigate their financial journey.
• Serve as a trusted financial resource by providing expert guidance on Prospera Credit Union's products and digital banking services while making appropriate referrals to deepen member relationships.
• Support branch operations by resolving account errors, assisting with escalations, and performing teller overrides to ensure seamless service.
• Administrative Manage scheduling and timekeeping by coordinating team member shifts, processing time-off requests, and ensuring accurate timecard updates.
• Oversee branch operations and compliance by maintaining vault balances, ordering cash and supplies, and addressing Compliance and Risk checklist items.
• Leadership Support team development by coaching and motivating staff to deliver exceptional service, engage in team member education, and contribute to branch success.
• Assist in hiring and performance management by participating in interviews, documenting policy violations, and collaborating with leadership on disciplinary actions and staff growth.
• Ensure operational oversight by keeping management informed of key issues, completing performance reviews, and maintaining compliance within branch operations.

Qualifications | Education & Experience

• High School Diploma/ GED
• Retail Cash handling experience 3 - 5 years of retail or financial service experience

Skills

• Math skills
• Communication skills

About the Organization

If you are looking for a great opportunity to join a growing team, let's talk! Prospera Credit Union is a local, member-owned financial institution in the Fox Valley area. We offer competitive compensation, an excellent benefits package and the opportunity to work in a fun, friendly, team-oriented atmosphere. Life is short. Work somewhere awesome!

** Prospera Credit Union is an Equal Opportunity and Affirmative Action Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran status. Information collected regarding categories as provided by law will in no way affect the decision regarding an employment application.

How to Apply

** For more information, or to apply now, you must go to the website. Please DO NOT email your resume to us as we only accept applications through our website.