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Member Service Representative - Racine Municipal Employees Credit Union (Full Time)

Job Posted: Jan 19, 2023
Job Expires:
Feb 17, 2023

Summary

RMECU is looking for a positive, approachable, and bright individual that truly enjoys working with people to join our team as a Member Service Representative to provide an exceptional service experience to members while acting as liaison between the members and the credit union. This position reports directly to the Member Experience Officer and President/CEO. They are responsible for welcoming and greeting members and potential members to the credit union, providing information in accordance with credit union policies and procedures concerning accounts, products, and services, and handling member transactions and daily needs all with a focus on delivering the best member experience possible. 

Responsibilities

  • Accurately balances and reconciles checks and cash drawer daily.
  • Welcome and greet members in a positive, friendly and professional manner.
  • Establish, build, and strengthen relationships with the credit union's new, potential, and existing members.
  • Educate, promote, and assist members to the use of credit union products and services to encourage member loyalty.
  • Perform transaction requests for members in-branch, over the phone, and through email.
  • Open new accounts and service existing accounts.
  • Perform a variety of miscellaneous tasks and duties as assigned. 

Qualifications

  • High school diploma or equivalent.
  • Customer or member experience is preferred.
  • Must have experience with or ability to gain proficiency in all programs and systems used for the position including the ability to work on a computer for majority of the work day.
  • Strong interpersonal skills, courtesy and tact to positively represent credit union when working with members.
  • Demonstrate strong, positive verbal and written communication skills, problem solving skills, organizational skills, and ability to work independently and with others.
  • Present a professional and business-like appearance.
  • Physical requirements of standing and sitting for long periods of time.
  • Must be able to work Monday through Saturday. 

About the Organization

Racine Municipal Employees Credit Union located in Racine, WI is one of the few close chartered credit unions remaining in Wisconsin primarily serving municipal employees and their families that live or work in Racine County. Our primary focus is making members feel valued and important which is why we came up with the slogan, The CU for ME. 

How to Apply

Interested applicants can email Nicole Zabler or Matt Swanson for an application.