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Teller Supervisor II - Fox Communities Credit Union (Full-Time |De Pere)

Job Posted: Dec 30, 2021
Job Expires:
Feb 28, 2022


We currently have a career opportunity for a full-time Teller Supervisor II at our De Pere branch!

The Teller Supervisor II will supervise, motivate, and train front line teammates. Oversee the daily operations of the teller line and assist with branch operations. Create a positive first impression and establish strong member relationships. Process basic and advanced member transactions. Assist members with account maintenance and problem resolution.

Primary responsibilities of the Teller Supervisor II role include but are not limited to:

  • Provide an exceptional experience to members and ensure branch team is providing the same
  • Promote and uphold the Mission, Purpose, Vision and Values of Fox
  • Assist Manager in the supervision of the retail branch team
  • Assist Manager in planning and facilitating Branch Meetings
  • Maintain a strong knowledge of credit union products and services and educate members on the benefits of these products and services
  • Oversee daily front line operations making sure teammates are efficiently managing work duties
  • Schedule Teammates
  • Assist Manager with hiring new teammates
  • Provide real-time coaching to front line teammates
  • Perform branch audits
  • Efficiently address escalated member concerns
  • Efficiently address teammate concerns
  • Monitor daily activities of the branch team for compliance with established policies and guidelines and resolve any out of compliance issues
  • Confidentially, accurately, and efficiently process member transactions and account maintenance and assist members with problem resolution
  • Assist Branch Team with advanced transactions
  • Open new accounts while building Member Relationships by uncovering member needs, suggesting products and services, and providing overall member education
  • Directly supervise branch team in the managers absence and/or for extended periods of time
  • Train new team members in a branch supervisory role
  • Conduct formal coaching sessions with branch team
  • Maintain knowledge of and ability to open advanced new accounts
  • Achieve certification in an area of expertise 

Qualifications | Candidates for the Teller Supervisor II position should possess

  • Three to five years of similar or related experience
  • Previous supervisory experience
  • Cash handling and previous financial industry experience is a plus
  • Knowledge of credit union products and service is a plus
  • Excellent attention to detail, written and communication skills
  • Strong time management, prioritization, and organization skills
  • Ability to successfully resolve conflict and problem solve

Branch hours

Mon.-Thurs. 7am-5:30pm, Fri. 7am-6pm, Sat. 9am-12pm

About the Organization

Fox Communities Credit Union is an over $2 billion in assets community-based credit union serving over 110,000 members at 21 locations. We take pride in being a progressive, member-owned, full service financial institution dedicated to serving the community.

Fox Communities Credit Union believes our team members are our most important asset. We offer a great team environment, competitive salary and an excellent benefit package which includes, medical, dental, vision, life, short term and long-term disability insurance, 401k (Roth and Traditional), which includes company contributions including match, and paid time off! As part of our commitment to the communities we serve we also offer all team members Paid Volunteer Time Off! If you are enthusiastic about a rewarding career with a successful & growing credit union, apply now!

Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities.

How to Apply

Fox Communities Credit Union