Summary

The VP WISCUB Service Center (WSC) Operations is responsible for overseeing the operations and strategic management of the payment processing functions, such as check clearing, Remote Deposit Capture (RDC) and ACH. This role ensures compliance with regulatory requirements, optimizes processes for efficiency, and leads a team to deliver accurate and timely payment processing functions. The manager collaborates with internal and external stakeholders to enhance service delivery and maintain robust risk management practices.

Responsibilities

  Operations Management

•  Oversee daily operations of the check clearing, RDC, and ACH functions, ensuring accurate and timely processing. 
• Monitor transaction workflows, identify areas for improvement, and implement process enhancements to increase efficiency and reduce errors.
• Conduct regular audits and quality control checks to ensure adherence to internal standards and regulatory guidelines.
• Analyze key performance metrics and generate reports for senior management to support decision-making. Strategy & Policy Development
• Develop and implement strategy, policies and procedures to implement Instant Payments solutions for the bank and WSC department.
• Develop and implement policies and procedures to maintain compliance with applicable regulations, including Regulation CC and NACHA guidelines.
• Stay updated on industry trends and regulatory changes, ensuring the department adapts to evolving requirements. Team Leadership
• Lead and mentor a team of check processing, RDC, ACH and Instant Payments specialists, providing training and performance management. Technology & System Support
• Collaborate with technology teams to maintain and enhance RDC systems, ACH and Instant Payments, ensuring reliability and security. Client Relationship Management
• Build and maintain strong relationships with credit union clients, understanding their needs and delivering tailored RDC solutions.
• Respond to escalated client inquiries and resolve complex issues promptly and effectively.
• Collaborate with the sales and marketing teams to support new client onboarding and ensure a seamless implementation process. Business Development & Partnerships
• Drive business development efforts by identifying opportunities for service expansion and promoting RDC solutions to credit union clients.
• Develop and execute growth strategies to increase market penetration and enhance service offerings.
• Manage relationships with external partners, including financial institutions and service providers, to ensure smooth operational processes.

Qualifications

• Bachelor’s degree in business administration, finance, or a related field (or equivalent work experience). 
• Minimum of 5 years of experience in check clearing, remote deposit capture, or payment processing, with at least 2 years in a leadership role. 
• In-depth knowledge of regulatory frameworks, including Regulation CC, UCC, and NACHA operating rules.
• Strong leadership and team management skills, with a proven ability to develop and motivate staff.
• Excellent analytical and problem-solving abilities with a focus on operational efficiency.
• Proficiency in check processing and RDC technologies, including relevant software and platforms.
• Strong communication skills and the ability to collaborate effectively across departments and with external partners.
• Detail-oriented with a commitment to maintaining data integrity and accuracy. 
• Ability to manage multiple priorities in a fast-paced, deadline-driven environment. Preferred Qualifications:
• Professional certifications in payments or treasury management (e.g., Accredited ACH Professional (AAP), National Check Professional (NCP)).
• Experience with project management methodologies and tools. Work Environment: 
• Office-based with occasional remote work flexibility.
• May require extended hours during peak processing times or system upgrades. 
• Occasional travel is expected for site visits, conferences, and training. Some overnight travel may be required. Travel expenses will be covered according to the organization’s policy.

About the Organization

WISCUB Service Center/Cleveland State Bank is owned by credit unions and committed to serving the needs of credit unions and their members. Credit unions choose WISCUB Service Center for our personal care, professional attention to detail and quick response guaranteeing you consistently better service. "Better Service is Always a Better Value"

How to Apply

Resumes can be sent to careers@clevelandstate.bank or position can be applied for on Indeed.