Wisconsin Credit Union Foundation
Wisconsin's Credit Unions Unite for Good

Manager of Collections - Advia Credit Union

Job Posted: May 3, 2019
Job Expires:
Jun 3, 2019


What you should know about the role This position will lead and coach a team engaged in providing members solutions in default resolution situations for loan and depository products including, but not limited to: credit cards, mortgages, auto, and personal loans in a rapidly changing organization. You will provide supervision of daily default resolution tactics pertaining to vehicle repossession and liquidation, bankruptcy, foreclosure, REO liquidation and collections litigation support. In addition, you will ensure the team members are compliant with policies, procedures, laws and regulations. The Manager of Collections is responsible for driving employee development, developing loss mitigation strategies and performance management by monitoring, motivating, recognizing and coaching the team in order to enhance job performance. As a Manager of Collections, you will have opportunities to: Self-manage your day to day work schedule Build strong relationships throughout all levels of the organization including executive-level Utilize problem solving skills to find solutions for members and provide them with financial advantages Have a variety of responsibilities and projects to keep the job interesting Be in a position to really help people and make an impact on their lives

Responsibilities | Portfolio Management

  • Conduct weekly portfolio reviews to ensure proper loss prevention or loss mitigation tactics are administered
  • Submit monthly charge-off recommendations for management review and approval
  • Recommend appropriate tools, data and tactics to be used in execution of loss mitigation strategies
  • Develop and produce reports to minimize
  • Credit Union risk and maintain compliance
  • Remain current on industry trends and implement best practices that result in improved performance
  • Monitor emerging trends of new loss mitigation technologies/strategies within the collections landscape Identify continuous operational improvement opportunities and service efficiency initiatives; recommend solutions, and champion the implementation of agreed upon changes
  • Ability to design and fully implement workflow management and efficiency processes, including staff scheduling, capacity modeling, performance management, goal setting and production oversight preferred.

Team Management & Development

  • Review team member’s work to ensure quality standards are maintained and departmental procedures are current, followed, and aligned with enterprise policy
  • Establish departmental goals and objectives for ensuring their consistency with the Credit Union’s operating plan and Portfolio Management strategies.
  • Administer applicable operational and employee policies/procedures to ensure a productive work environment that enables employees to provide optimal member experiences.
  • Monitor calls conducted/received by staff to ensure quality, effectiveness, and procedural/regulatory compliance.
  • Develop team members and build bench-strength through continually assessing and providing discerning development, insightful coaching and talent tilization/optimization for team members.
  • Other Collaborates and works with other areas within the credit union, especially within Lending and Recovery.
  • Manage and Monitor Third party collection partners.
  • Identify and implement process improvements in addition to generating reports that provide insight and enhance business outcomes.
  • Review Federal, State and local regulations pertaining to debt collection, ensuring unit compliance.

Qualifications | Experience

  • Three years to five years of similar or related experience, including preparatory experience.
  • Comprehensive functional knowledge of: Vehicle repossession and liquidation
  • Post charge-off recovery remedies
  • Bankruptcy law and lender’s rights Creditor obligations according, but not limited to: UDAAP, FDCPA, FCRA, CFPB, TCPA and UCC
  • Experienced negotiator skilled in debt settlement and skip tracing
  • Prior experience auditing calls/conducting account reviews desired
  • First and/or third-party collections experience is preferred
  • Demonstrated leadership skills and a proven ability to effectively develop, coach and motivate employees
  • Must be able to multi-task and interact professionally with all levels of staff
  • Experienced working in a fast-paced continuously changing organization
  • Excellent verbal, written, presentation and interpersonal communication skills
  • Education/Certifications/Licenses
  • A Bachelor’s degree.
  • Interpersonal Skills
  • A significant level of trust, credibility and diplomacy is required. In-depth dialogues, conversations and explanations with customers, direct and indirect reports and outside vendors can be of a sensitive and/or highly confidential nature.
  • Communications may involve motivating, influencing, educating and/or advising others on matters of significance.

Physical Requirements

  • Perform primarily sedentary work with limited physical exertion and occasional lifting of up to 10 lbs.
  • Must be capable of climbing / descending stairs in emergency situation.
  • Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator.
  • Must be able to routinely perform work on computer for an average of 4-6 hours per day.
  • Must be able to work extended hours whenever required or requested by management.
  • Must be capable of regular, reliable and timely attendance.

Working Conditions

  • Must be able to routinely perform work indoors in climate-controlled private office with minimal noise.

Mental and/or Emotional Requirements

  • Must be able to perform job functions independently and work effectively either on own or as part of a team.
  • Must be able to plan and direct the work activities of self and others.
  • Must be able to read and carry out various complicated written and oral instructions.
  • Must be able to speak clearly and deliver information in a logical and understandable sequence.
  • Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public.
  • Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace.
  • Must be able to effectively handle multiple, simultaneous, and changing priorities.
  • Must be capable of exercising highest level of discretion on both internal and external confidential matters.
  • Acknowledgement
  • Nothing in this position description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • This job description is not a contract and should not be construed as a guarantee of employment for any specific period of time.

Advia Credit Union is an Equal Opportunity Employer and does not discriminate against employees or applicants based on race, color, religion, sex/gender, national origin, disability, age, or any other category protected by law.

About the Organization

Advia is a fast growing Credit Union that is positioned in the top 3% of credit unions across the United States with nearly 2 billion in assets. We offer very similar product and services as the big banks with a focus on saving our members money while providing financial advantages. We are rooted in our communities and believe we have a responsibility to give back outside of our four branch walls through volunteering and charitable donations. The work environment at Advia is fast-paced, performance based and fun infused. We certainly live by the saying “work hard, play hard.” As an employee of Advia, you can expect regular and constructive feedback, development opportunities, great benefits, excellent co-workers and engaged managers.

How to Apply

Advia Credit Union