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Wisconsin Credit Union Foundation

YP Boot Camp: Madison

Our focus for this Boot Camp is It’s all about service…service to members, service to our communities. Be sure to join us for this year-end event.

Dec 10, 2019 08:30 AM   -­­  Dec 10, 2019 04:00 PM
CT
Location
Madison Concourse

One West Dayton Street

Madison
,
WI
53703


For More Information


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Type of Event
In Person

Who Should Attend
  • Member Service
  • CU Difference
  • Young Professional
  • In-Person
  • Feature

Register

Description

Our focus for this Boot Camp is service..service to members and to our communities. Be sure to join us for this year-end event.

Download the Agenda >>

Agenda

8:30 am
Registration | Networking & Coffee

9:00 am – 11:00 am
It’s All About Member Service

Denise Ryan, Owner | FireStar Speaking

Service either makes or breaks a business. If you aren’t taking care of your members, your competitors soon will be. Improve your skills in dealing with members. Join in an informative (and hilarious) discussion about the importance of body language when dealing with members face-to-face.

Learning Objectives

  • Learn the five things your members want
  • Find out how to deal with difficult members
  • Learn how to decode body language
  • Identify the ten things you never should say to a member

11:00 am – 11:15 am
Break

11:15 am – 12:30 pm
Empathy Mapping

Josh Roberts, Vice President of System Collaboration & Development | The League

“No one cares how much you know, until they know how much you care”. – Theodore Roosevelt. Join us for this interactive exercise to gain a better understanding of the needs of members.

12:30 pm – 1:30 pm
Lunch

1:30 pm – 4:00 pm
CU Difference in Action - Community Service Projects

4:00 pm
Adjourn

Speakers

Denise Ryan, Owner | FireStar Speaking

After earning millions for clients in the corporate world, Denise realized she had a talent for firing people up. She parlayed this gift into FireStar, a company specializing in enthusiasm. Eighteen years later, Denise motivates and energizes large corporations and small businesses across North America at conferences, board retreats and annual meetings. Her no nonsense, direct delivery coupled with her business savvy and humor leave audiences not only laughing, but with actionable tips.

Not your typical “motivational speaker,” Denise is genuine and real. But also highly skilled – she holds the title of Certified Speaking Professional (CSP), a designation awarded to fewer than 10 percent of professional speakers. Denise is an author, keynote speaker and most notably, a fire starter extraordinaire. FireStar’s unique programs are relevant, uplifting and informative. Denise’s trademark interactive programs address workplace issues such as dealing with change, getting along with others, staying motivated and motivating others. She also offers customized training sessions. Denise’s infectious enthusiasm motivates the unmotivated and challenges the challenged. Consider yourself warned: FireStar programs are five-alarm scorcher. 

Josh Roberts, Vice President of System Collaboration & Development | The League

Josh is responsible for promoting credit union service and outreach, fostering opportunities for credit union growth, and leading The League’s development program for Wisconsin's young credit union professionals, the YP Network. You can also find Josh helping Wisconsin's small credit unions with operational consulting and provides strategy assistance by facilitating Strategic Planning Sessions with credit union leaders, staff and boards.

Josh has more than 18 years of experience in the financial industry, having served credit unions as a vice president, controller, and compliance officer. In fact, he joined The League’s YP program as a credit union employee and served previously as a member of the YP Advisory Board, a YP Advisor to the League Board, and a chapter president for the Metro Milwaukee Chapter of Credit Unions. He is a graduate of CUNA Management School (where he served as Class President) and a 2016 graduate of the Credit Union Development Educators (CUDE) program.

Lodging

Madison Concourse
One West Dayton Street
Madison, WI 53703
p:  (800) 356-8293

Rate

Single/Double $139.00 plus taxes
Triple $149.00 plus taxes
Quad $159.00 plus taxes
Room block expires: November 18, 2019 Extended

Registration Fee

Registration is complimentary for members of the YP Network (sleeping rooms are not included). Membership in the YP Network is free and open to all League member credit union employees and volunteers aged 35 years or younger.

Register for the YP Network >>

Sponsor

Federal Home Loan Bank of Chicago