The regulatory landscape continues to change. When it comes to meeting your members’ service needs and expectations, it’s imperative not to take any chances on regulatory and compliance expectations. Regulators continue to maintain their focus on several issues related to financial services, technology, security, and consumer protection. What’s more, over the past few years there has been an uptick in litigation against financial institutions for using unfair and deceptive practices related to their overdraft protection strategies. In this session, you’ll learn about the necessary precautions to mitigate your risk of potential legal issues, best practices for communicating with members to improve service delivery, and guidelines for successfully managing your program.
Key Learning Objectives
- The mechanics of maintaining a fully compliant overdraft solution for your members
- Best practices regarding policies, member disclosures and on-going communications
- The impact of continuing education opportunities to improve employee confidence
- How to safeguard long-term relationships by creating positive member experiences .
Learn how you can safeguard your credit union from compliance and legal scrutiny, while improving your service delivery and improve your overdraft strategy.
Cheryl Lawson, Executive Vice President of Compliance Review
Cheryl joined JMFA in 2001, rising quickly from consultant to engagement manager to executive vice president of implementation. Today she serves as EVP of Compliance Review for overdraft privilege, ensuring the fulfillment of all regulatory requirements. Her responsibilities also include high-level sales support and administration for financial institutions. Cheryl is also a sought-after authority for compliance issues related to overdraft programs. She continues to be invited to speak at numerous industry events.
Cheryl’s impressive background includes more than 30 years of experience in global information technology and financial operations, as well as consulting, communications, training and project management. The Houston native earned her bachelor’s in English from Carnegie-Mellon University, followed by an MBA from Rice University.