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ACH Tax Refunds: What Could Go Wrong?

Feb 11 2:00 PM - Feb 11, 2021 3:30 PM
Feb 11, 2021 2:00 PM - 3:30 PM
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Ready for spring? Fine tune your procedures for processing ACH tax refunds before the coming surge of direct deposits.

Learning Objectives

  • Understand your responsibility for name/account number mismatches
  • Properly handle refunds to deceased recipients
  • Know what happens when refunds post to incorrect accounts
  • Handle other exception items

The IRS issues over 101 million tax refunds every year and over 80% of these are via direct deposit. The average refund amount is over $3,000. Each spring, financial institutions are faced with the challenges associated with exception processing related to ACH tax refund payments. This session is designed to ensure that your processing of ACH tax refunds is efficient, and more importantly, protects your financial institution from losses associated with incorrect handling of these types of payments. 



Michele L. Barlow, AAP, NCP, PAR/MACHA

Michele Barlow is the Vice President at PAR/MACHA (Everything Payments, Everywhere),with offices in Wisconsin and Maryland. Before joining the MACHA team in 2009, Michele spent several years as a corporate trainer in the financial industry. She is responsible for development and execution of association training and certification programs, conference planning, and member service. Michele is a past member of NACHA’s Blue Ribbon Panel and currently serves on the APRP Oversight Panel, the Payments Institute Board of Regents, and Nacha’s LMS Editorial Board. She is active on other national committees, and a frequent speaker at industry events. She obtained her AAP certification in 2010,her NCP in 2011, and became an NCP Certified Trainer in 2012. Michele holds a bachelor’s from the University of Wisconsin.




Additional Info

Event Type

On-Demand Webinar

Topics Covered

  • On-Demand Webinars
  • Operations
  • Compliance