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The Top 10 ACH Exception Handling Questions

Feb 23 2:00 PM - Feb 23, 2021 3:30 PM
Feb 23, 2021 2:00 PM - 3:30 PM
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In an ideal world, all ACH entries would contain correct information and all entries would post automatically.

Learning Objectives

  • Identify the most common ACH exception issues
  • Use the correct return reason code for every situation
  • Define the return timeframes
  • Explain which returns require additional documentation

As a receiving institution, you have no control over the types of entries that are sent to you. In fact, you are likely to find exception entries waiting to be dealt with at the beginning of each day. Knowing the best way to handle all types of entries can feel overwhelming. This session will explore the most common types of exception issues and give you the confidence you need to deal with them effectively and correctly. You will learn the best courses of action for the most common errors that you’re likely to encounter, including assigning correct return reason codes, obtaining additional documentation when necessary, and important return timeframes.



Michele L. Barlow, AAP, NCP, PAR/MACHA

Michele Barlow is the Vice President at PAR/MACHA (Everything Payments, Everywhere),with offices in Wisconsin and Maryland. Before joining the MACHA team in 2009, Michele spent several years as a corporate trainer in the financial industry. She is responsible for development and execution of association training and certification programs, conference planning, and member service. Michele is a past member of NACHA’s Blue Ribbon Panel and currently serves on the APRP Oversight Panel, the Payments Institute Board of Regents, and Nacha’s LMS Editorial Board. She is active on other national committees, and a frequent speaker at industry events. She obtained her AAP certification in 2010,her NCP in 2011, and became an NCP Certified Trainer in 2012. Michele holds a bachelor’s from the University of Wisconsin.




Additional Info

Event Type

On-Demand Webinar

Topics Covered

  • On-Demand Webinars
  • Operations
  • Compliance